Privacy Policy

Company information

ABN

93 653 070 341Copy

NDIS provider

4050125732Copy

1484A Logan Road
Mount Gravatt QLD 4122
Australia

Contact

Email

support@starcompass.com.auCopy

Phone

1300 932 049Copy

Operator and governing law

This website is published by Star Compass. We are a registered NDIS provider in Queensland. Use of this site is subject to this page and the disclaimers below. These materials are governed by the laws of Queensland and the Commonwealth of Australia.

Australian Consumer Law

Our disability supports are regulated services. Nothing on this website limits or excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded. Website content is general information only and is not a substitute for clinical, legal, or financial advice tailored to your situation.

Copyright

© 2026 Star Compass. All rights reserved. The content of this website is protected by Australian copyright law. Unauthorised use of any content from this website is strictly prohibited.

Technologies

This site is a static web application built for performance, clarity, and maintainability. Personal information is handled in line with Australian privacy laws, as set out below.

Site

• Astro 6 (static output), TypeScript, and React for interactive components
• Tailwind CSS v4
• Hosted on Cloudflare Workers with static assets from the build output
• Library articles loaded from Directus at build time
• Product analytics via PostHog when enabled

Forms and media

• Enquiry and referral forms embedded from Tally
• Images optimised at build time with Sharp

Typography

Body text and headings useAtkinson Hyperlegible Next, a typeface from the Braille Institute designed for legibility. It is self-hosted on this site (Fontsource) in medium, semibold, and bold weights so pages load without relying on third-party font CDNs.

Accessibility

Star Compass supports participants, families, and coordinators with varied needs. We treat accessibility as part of how the site is built, not an afterthought.

• Readable type: Atkinson Hyperlegible Next is used across the marketing site for clearer letter forms and spacing.
• Keyboard and focus: Interactive controls show visible focus styles; a skip link lets you jump to the main content.
• Motion: Decorative animations and smooth scrolling respectprefers-reduced-motion so content stays comfortable when reduced motion is requested.
• Structure: Landmarks, headings, and labels are used so screen readers can navigate pages and forms more predictably.
• Embedded forms: Tally-hosted forms have their own accessibility behaviour; if you hit a barrier in a form, tell us and we will follow up with Tally or offer another way to get in touch.

We are working toward WCAG 2.2 Level AA where practical. If something on this site is hard to use, contact us using the details above and we will do our best to help.

Website disclaimer

We aim to keep information on this website current and accurate, but it may change without notice. To the extent permitted by law, Star Compass is not liable for loss arising from reliance on website content alone. For service-related matters, contact us directly so we can respond to your circumstances.

How we handle personal information

This policy explains how we handle personal information when you use our website, contact us, submit forms, apply for roles, or receive or enquire about our services. It is prepared in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The APPs are available from the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

What we collect

The information we collect depends on how you interact with us. It may include:

• name, date of birth, and contact details (phone, email, address)
• information about disability support needs, goals, health, and care (including sensitive information where relevant to NDIS supports)
• NDIS plan details, funding, and referral information from participants, nominees, or coordinators
• employment and recruitment information for job applicants and team members
• feedback, complaints, and correspondence
• website usage data (such as pages visited and technical logs) where analytics are enabled, as described below

Where practicable, we collect personal information directly from you or your authorised representative. We may also receive information from NDIS support coordinators, health professionals, or other parties involved in your support, where that is reasonably necessary to deliver or coordinate services.

Why we collect and use information

We use personal information to:

• provide, coordinate, and improve NDIS supports and related services
• respond to enquiries, referrals, and feedback
• meet legal and regulatory obligations, including NDIS registration requirements
• manage employment, contractors, and workplace safety
• maintain and improve our website and communications
• handle complaints and resolve disputes

We only collect information that is reasonably necessary for these purposes. Where the law requires your consent (including for some sensitive information), we will seek it before collection unless another lawful basis applies.

Disclosure to others

We may disclose personal information to trusted service providers who help us operate (for example form hosting, website hosting, analytics, content management, payroll, or clinical systems), and only for the purposes described in this policy. We may also disclose information where required or authorised by law, including to regulators, courts, or emergency services.

Some providers may store or process information outside Australia (for example embedded forms, analytics, or cloud hosting). Where we disclose information overseas, we take reasonable steps to ensure overseas recipients handle it in line with the APPs, or we rely on another permitted basis under Australian privacy law.

Website, cookies, and analytics

Our website may use cookies and similar technologies for basic operation and, where enabled, product analytics (PostHog) to understand how pages are used. You can adjust browser settings to limit cookies. Third-party embedded forms (Tally) are subject to their own privacy practices when you submit information through them.

Links to external sites are provided for convenience. We are not responsible for the privacy practices of those sites.

Direct marketing

We do not send unsolicited commercial electronic messages. If we contact you about our services, we will do so in line with the Spam Act 2003 (Cth) and applicable privacy requirements, and you may opt out of marketing communications at any time.

Storage, security, and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain information only for as long as needed for the purposes above, or as required by law (including NDIS and employment record-keeping obligations).

Notifiable Data Breaches

If a data breach is likely to result in serious harm, we will assess and respond in line with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the OAIC where required.

Access, correction, and complaints

You may request access to or correction of personal information we hold about you. We will respond within a reasonable period and may ask you to verify your identity before releasing information.

If you have a privacy complaint, contact us first using the details above (Monday to Saturday, 7am to 7pm) so we can try to resolve it.

If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with an updated date.